Tracy Shiflett Resume
| HIGHLIGHTED SKILLS * More than 15 years of experience in progressively responsible, service-oriented positions * History of successful working relationships with internal departments as well as with customers and vendors * Exceptional organizational skills and positive attitude to overcome obstacles * Ability to create and implement project plans individually as well as within a team environment * Aptitude toward quickly learning new software programs and to develop or utilize existing resources efficiently * Flexibility to work in a nationwide corporation, direct report as Executive Assistant, or in a virtual office environment * Receive repeated commendation from customers, vendors, and management regarding proficiency in account and project management |
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| COMPUTER AND SOFTWARE SKILLS * Microsoft Office (Access, Excel, Front Page, Outlook, Power Point, Project, Publisher, Visio, Word) * Sun Microsystems Star Office 5.0 and Open Office 1.1 * Adobe Photoshop, Macromedia Fireworks, and Macromedia Dreamweaver * Audio and Video Editing – Sony Vegas Movie Studio, Sound Forge Audio Studio, Camtasia Studio * Quicken, QuickBooks, Microsoft Money, MYOB AccountEdge * Yardi Professional Property Management * Drake Systems Federal and State Tax Preparation * Research – Information Compilation and Result Documentation * System Development and Upgrades – Facilitation of Interviews to Gather Requirements for Proprietary and Industry Specific Software * Training – Development of Training Manuals and Presentation Materials for Onsite or Remote Implementation |
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| ONLINE MARKETING AND TRAINING EXPERIENCE * Keyword Research * Website Creation and Maintenance * Enhanced Media Marketing With Audio and Video Elements (Editing and Production Available) * Article Writing, Spinning, and Submission * Customized Video Training Sessions With Corresponding Manuals |
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| OFFICE ADMINISTRATION AND PROJECT MANAGEMENT EXPERIENCE * Provide virtual assistance to a web-based publishing company by performing as-needed tasks in order to full ongoing data acquisition requirements * Developed and launched company web site and local advertising material while providing ongoing recommendations for enhanced product marketing of a farmer’s cooperative, including affiliation with marketing associations such as Go Texan, Texas Restaurant Association, and Southwest Food Expo * Accounting and Administration – including Service Delivery, Product Sales, and Commercial Property Management * Accurate creation and maintenance of account information and report management with Excel spreadsheets and proprietary systems * Recruitment and Coaching of quality personnel through interviewing process and ongoing training activity * Provide timely service delivery and equipment installation scheduling and coordination by managing relationships and deliverables * Ensure that priorities and issues are communicated by conducting regularly scheduled meetings and proactively ensuring process consistency * Customer and Tenant Management – including Accounts Receivable, Database Maintenance, Order Initiation, Service Installation, Maintenance and Reconfiguration, Lease/Contract Abstract and Management, Common Area Maintenance, Property Improvement, and Dispute Resolution * Vendor Management – including Accounts Payable, Database Maintenance, Bid Selection, and Project Management |
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| PROCESS ANALYSIS AND DESIGN EXPERIENCE * Provide focused process development and optimization activities by managing interdepartmental communication and interaction * Research and enhance existing procedures to ensure that the most effective methods are implemented in order to provide quality service * Organize and facilitate teams to identify and document enterprise-level processes encompassing all areas of service implementation * Compile and analyze team needs to identify process gaps and present solutions to senior and executive-level management for enhanced personnel performance as well as increased customer satisfaction * Produce and deliver job aids and complete documentation for management of products, services, processes and internal systems * Coach Service Delivery team members and management regarding changes and requirements for products and processes * Developed Tyler Pacific Properties Operations Manual to define processes and procedures for Commercial Real Estate Account Management |
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| TECHNICAL AND TELECOMMUNICATIONS EXPERIENCE * Liaison between ILEC and CLEC Provisioning regarding timely processing of requests for number portability and transport orders * Experience establishing departmental process and determining equipment requirements regarding switch-related translations (TG, RTI, MLHG) and number portability (RCF, RTI, INP, LNP) * Acted as TelWest single point of contact for project management of voice and data services installation and reconfiguration for San Antonio, Houston, and Corpus Christi * Acted as the Engineering single point of contact for facilitation of Qwestlink Metropolitan Area Network Fiber-Optic Build-out in Houston and Austin (End Offices and Customer Premises) * Nominated by Qwestlink team members to be the single point of contact for Beta Testing Progress Management for Departmental System Enhancements * Designated as Qwestlink coordinator for nationwide project to bring existing End Office Procedures to a higher level of company standardization compliance, while facilitating Vendor and Regional cooperation and management * Responsible for the ICG Communications account management of 75+ Colorado Region and National Internet Service Providers (Service Installation and Reconfiguration) * Designated as ICG Communications Regional Service Delivery Representative to provide input and requirements for system development and implementation * Participated in multiple ICG Communications executive committees to identify potential areas of improvement in Process, New Products, and Personnel |
